Privacy Policy

National Hail Center LLC (“National Hail Center,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, when we share it (and when we don't), and the choices you have. It applies to nationalhailcenter.com and the services we provide through it, including SMS/text-message communications.

1. Information We Collect

When you submit our contact or quote form, we collect:

• Your full name
• Your phone number (mobile or landline)
• Your email address
• Vehicle details you provide (year, make, model)
• The free-text description of damage you provide
• Your SMS consent (whether you checked the opt-in box), the version of the consent language shown to you, the timestamp of submission, the IP address you submitted from, and your browser user-agent string — kept as an audit record of your consent

We also collect basic technical information automatically when you visit the site (browser type, device type, pages viewed, referrer) for security and analytics.

2. How We Use Your Information

We use the information we collect to:

• Respond to your quote request and schedule your free inspection
• Send you appointment, inspection, and repair status updates
• Send you occasional storm alerts and promotional offers — only if you have opted in to SMS messaging or email marketing
• Coordinate with your insurance carrier on your behalf
• Operate, secure, and improve our website and services
• Comply with legal and regulatory obligations

3. SMS / Text Message Communications

When you check the SMS consent box on our contact form, you agree to receive recurring text messages from National Hail Center LLC at the phone number you provided. These messages may include (a) appointment, inspection, and repair status updates and (b) occasional storm alerts and promotional offers. Consent is not a condition of any purchase.

Message frequency varies. Message and data rates may apply. Reply STOP at any time to unsubscribe. Reply HELP for help, or contact us at hailrepair@nationalhailcenter.com. Full SMS terms are available on our SMS Terms page.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We share information only in these limited circumstances:

• Service providers who help us operate our business — for example, our SMS gateway, email provider, hosting provider, and CRM — under written contracts that require them to keep your information confidential and use it only for our purposes
• Your insurance carrier, when needed to process your claim, with your authorization
• When required by law, subpoena, court order, or other valid legal process, or to protect our rights, your safety, or the safety of others
• In connection with a merger, acquisition, financing, or sale of business assets, in which case we will provide notice before your information is transferred and becomes subject to a different privacy policy

Mobile information — non-sharing: Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the categories above exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies and Analytics

We use a small number of cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings. Disabling cookies may affect site functionality.

6. How We Protect Your Information

We use commercially reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as needed to provide our services, comply with legal obligations (including SMS consent records under applicable telecommunications law), resolve disputes, and enforce our agreements.

8. Your Choices and Rights

• Opt out of SMS: Reply STOP to any text message you receive from us, or contact us at the email below.
• Opt out of email marketing: Click the unsubscribe link in any marketing email, or contact us.
• Access, correct, or delete: You may request access to, correction of, or deletion of personal information we hold about you. Contact us using the details below.
• State-specific rights: Depending on where you live, you may have additional rights under state privacy laws. We will honor verifiable requests as required by applicable law.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Third-Party Links

Our site may link to third-party websites that we do not control. We are not responsible for their privacy practices. Please review the privacy policies of any third-party site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Material changes will be announced on the website.

12. Contact Us

For privacy questions, opt-out requests, or to exercise any of your rights, contact: